From the baggage claim area go to customs
Before exiting customs area, the Alamo rental counter is located on the left. If you happen to exit the customs area you will not be able to re-enter, but there is always an Alamo agent in the passenger waiting area to walk you to the shuttle.
Go to Alamo counter and an agent will walk you to the shuttle bus, you will be taken to the Alamo rental facility.
Upon arrival to the facility, please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!
Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
• All additional drivers must meet all rental requirements.
• Additional drivers must appear at the rental counter with the primary renter.
• Additional drivers must sign the rental agreement.
• An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
The maximum number of additional drivers permitted per rental is unlimited.
Chauffeur/Driver Service is available at $100 per day up to 12 hour. If service exceeds 12 hours the charge is $16 per hour. Service includes driver and a midsize vehicle, fuel, CDW-TP, PAI and PLI. For chauffeur service, please email email@example.com. Please be sure to include contact information. Confirmation of service will be sent within 24-48 business hours.
24 Hour service
Minimum age to rent a vehicle is 21, and the maximum rental age is 75 years.
Drivers between the ages of 21 and 24 will incur an additional daily fee.
Alamo Protection Package (APP) special pricing includes Collision Damage Waiver (CDW), Theft Protection (TP), Third Party Liability (TPL) and Deductible Protection (DP). APP is not insurance. If you purchase APP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, damages and injuries to third parties during the rental period in El Salvador unless you invalidate the coverage as provided in the rental agreement. TPL provides coverage up to the policy limit for accident related expenses not pertaining to the rental vehicle.
No deductible applies.
Cross-border travel is exclusively permitted to the country of Guatemala at a surcharge of 100.00 USD. In addition, the customer must purchase a cross-border permit from the rental station at a cost of 50.00 USD. The cross-border permit must be purchased 72 hours in advance. Cross-border travel is only permitted for reservations with a minimum rental length of 7 days.
Roadside service is available to customers in the permitted countries for an additional fee.
Customer must pre-arrange delivery or collection of vehicle in advance.
Delivery/Collection is available at no cost.
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Collision Damage Waiver - Theft Protection (CDW-TP) is not insurance. The rental location requires CDW-TP protection to rent some categories of vehicles (Premium and above) unless you purchase the Alamo Protection Package (APP) which includes CDW-TP. If you purchase CDW-TP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle (after the deductible) during the rental period in El Salvador unless you invalidate the coverage as provided in the rental agreement.
A deductible of up to $3,000 USD will apply for CDW depending on car class. A deductible of $7,000 USD will apply in the case of theft of the vehicle.
If CDW-TP and APP are both declined, the renter is responsible for the full cost of damage or the full value of the vehicle.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- We refill - This option allows the renter to pay at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 50% surcharge will apply.
Option 2- You refill - This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Full and Valid Driver's License from country of origin. For those countries that do no use Roman alphabet writing, an international license is required.
Personal Accident Insurance (PAI1)The purchase of personal accident insurance is optional and not required to rent a vehicle
Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $5,000 per event.
A passport in addition to a credit card, with available credit and in the renters name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express, MasterCard, VISA, Diners Club
An authorization on the credit card in the amount of 1000 USD plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit-check cards are considered to be any non-credit card American Express, MasterCard, VISA, Diners Club, Discover logo. Debit-Check cards are not accepted at this location.
Cash is not accepted at this location.
Roadside Assistance Protection (RAP) If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RAP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
If the rental vehicle is not able to be repair, customer will be given a replacement vehicle.
Must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental.
This location accepts notarized Chinese Drivers License.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
Third Party Liability (TPL) protection is required by the rental company unless the customer provides proof of valid insurance or Alamo Protection Package (APP) is purchased. TPL provides liability coverage for accident related expenses not pertaining to the rental vehicle, up to the policy limit, subject to the actions listed on the rental agreement that invalidate TPL.
A deductible of up to $250 USD applies.
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