From the baggage claim area go to customs
Walk toward the passenger exit
The Alamo counter will be your on the left
Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!
Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
24 Hour service
Minimum age to rent a vehicle is 21 and no maximum rental age.
Drivers between the ages of 21 and 24 will incur an additional daily fee.
Alamo Protection Package (APP) is a package product which includes Collision Damage Waiver-Theft Protection (CDW-TP), Tire and Windshield Protection (TWP), Third Party Liability (TPL) and Deductible Protection (DP) at a discounted price. Alamo Protection Package (APP) is not insurance. If you purchase APP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, and up to the policy limits for damages and injuries to third parties during the rental period in the Dominican Republic subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
No deductible applies.
Driving restricted within the country of Dominican Republic only.
Delivery and Collection not available. Customer can pre-arrange pick-up and drop off of vehicle in advance
Customer must contact the rental office directly upon arrival
Pick-up/drop off is available at no additional cost for anything up to 3 miles
Pick-up/drop off is available at a cost of $20.00 USD for 3-15 miles
Pick-up/drop off is not available beyond 15 miles
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: firstname.lastname@example.org, 809-562-1444 ext 3004
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Collision Damage Waiver-Theft Protection (CDW-TP) is not insurance. The rental location requires purchase of CDW-TP to rent a vehicle, unless you present written proof that your credit card provides collision and theft protection or you purchase the Alamo Protection Package (APP) which includes CDW-TP. If you purchase CDW-TP, the rental company agrees, subject to the actions listed on the rental agreement that invalidate CDW, to contractually waive your responsibility for the cost of damage to, loss or theft of the vehicle.
A deductible of up to $1,000 USD applies, depending on vehicle class.
If CDW-TP is declined with proof of coverage and the Alamo Protection Package is not purchased, the renter is responsible for the full value of damage to the vehicle.
Collision Coverage purchased on third party travel websites will not be accepted in Dominican Republic.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepay Fuel
This option allows the renter to pay for the full tank of gas at market price at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2- We Refill
This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local market fuel prices.
Option 3- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Customers must have valid driver's license from country of origin.
Personal Accident Insurance (PAI1)The purchase of personal accident insurance is optional and not required to rent a vehicle
Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $6,900 USD (200,000 DOP) for each passenger in the vehicle including the driver, up to maximum passenger allowed in the vehicle. Coverage also includes Accidental Death coverage of $17,250 USD (500,000 DOP)
Credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored- American Express, MasterCard, VISA, Discover, Diners Club
An authorization on the credit card in the amount of 1000.00 USD plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit and or Check cards are not accepted at this location. Debit and or check cards are considered to be any non-credit card American Express, MasterCard, VISA, Diners Club, Discover logo.
Roadside Plus (RSP) - Covers service for key replacement, towning, jump start, lockout service, and fuel delivery.
RSP includes towing, flat tire service (If no inflated spare is available, vehicle will be towed), and lockout service (If keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
Must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental.
This location accepts notarized Chinese Drivers License.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
Third Party Liability -TPL- protection is required by the rental company unless the Alamo Protection Package -APP- is purchased. Customers can obtain coverage up to 500,000.00 USD for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection.
Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards is not accepted by the local rental company as a valid alternative to TPL.
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