Annulations

Alamo Rent A Car n'applique pas de frais d'annulation si c'elle ci est faite dans les 7 jours au plus avant la date de départ. Dans le cas où l'annulation est faite après ces délais, les frais suivant s'appliquent.
Dans le cas où l'annulation de votre réservation est faite moins de 7 jours avant la date de départ, Alamo débitera votre compte du montant total de la réservation ou jusqu'à un plafond maximum de €30.00.
Dans le cas où l'annulation de votre réservation est faite moins de 24 heures avant la date de départ, Alamo débitera votre compte du montant total de la réservation ou jusqu'à un plafond maximum de €70.00.
Pour toute annulation, votre carte de crédit ou débit sera remboursée moins les frais d 'annulation.

Réservations non annulées avant la prise en charge du véhicule

En cas de non prise du véhicule à la date réservée, sans annulation préalable de la réservation, Alamo Rent A Car se réserve le droit d'imposer des frais de Non annulation d'un montant total de la réservation jusqu'à un plafond maximum de €70. Dans le cas d'une Non annulation, votre carte de crédit ou débit sera remboursée sur votre demande moins les frais de Non annulation.

L'objectif d'Alamo est de rendre votre location de voiture plus facile. Vous trouverez donc ci dessous les informations sur les garanties incluses dans votre forfait ainsi que sur les autres options disponibles.

Alamo Rent A car ne remboursera pas les jours non utilisés si la location est commencée, ni en cas de non-collection du véhicule sans annulation de la réservation

Puerto Rico

Additional Driver Policy

Additional driver charge is USD $10.00 per day.

Age Requirements

The minimum age for the ECAR (Economy), CCAR (Compact) and ICAR (Intermediate) is 21 (underage fee of $10.00 per day for ages 21-24 applies). The minimum age for all other vehicles is 25.

Cross Border Policy

Vehicles are not allowed out of Puerto Rico.

Delivery / Collection

N/A

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents varies. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

A full and valid driver's licence from country of origin is required. You must have a major credit card for identification. 0 Hours advance reservation is required. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

N/A

Out of Hours Policy

Payment Policy

The following methods of payment are accepted - American Express, MasterCard, Visa, Diners Club and Discover. External vouchers can be used - XOTTO, XTV, XXO. A Deposit is required for - An authorization for the estimated charges. This authorization amount may be used toward damage or late charges in the event that the vehicle is returned with damage and / or late charges are assessed. A credit card in the name of the renter must be presented at the time of pickup. Debit/check cards are only accepted for payment at time of return. A debit/check card is considered to be any non-credit card bearing the Visa or MasterCard logo. Any other non-credit card without the Visa or MasterCard logo is not accepted. Currency in US Dollar.

Refuelling Policy

Pick up and return full, purchase prepaid tank or we will fill on return with $3.50 service charge per gallon.

Roadside Assistance

Contact Number : 800 568 3019. Customers must complete a police report at the time of the accident and must report the accident to out office. Client must report any damage/theft to our office immediately.

Special Equipment

Infant seats - CSI $6.50 USD per day maximum $39 USD per week Child / Toddler Seat - CST $6.50 USD per day maximum $39 USD per week

Surcharges

Airport Fee - 11%

Tax

1.5% Carolina Municipal Tax (Sales Tax) paid locally. 5.5% Puerto Rico Local Tax -Effective 15-Nov-2006