Annulations

Alamo Rent A Car n'applique pas de frais d'annulation si c'elle ci est faite dans les 7 jours au plus avant la date de départ. Dans le cas où l'annulation est faite après ces délais, les frais suivant s'appliquent.
Dans le cas où l'annulation de votre réservation est faite moins de 7 jours avant la date de départ, Alamo débitera votre compte du montant total de la réservation ou jusqu'à un plafond maximum de €30.00.
Dans le cas où l'annulation de votre réservation est faite moins de 24 heures avant la date de départ, Alamo débitera votre compte du montant total de la réservation ou jusqu'à un plafond maximum de €70.00.
Pour toute annulation, votre carte de crédit ou débit sera remboursée moins les frais d 'annulation.

Réservations non annulées avant la prise en charge du véhicule

En cas de non prise du véhicule à la date réservée, sans annulation préalable de la réservation, Alamo Rent A Car se réserve le droit d'imposer des frais de Non annulation d'un montant total de la réservation jusqu'à un plafond maximum de €70. Dans le cas d'une Non annulation, votre carte de crédit ou débit sera remboursée sur votre demande moins les frais de Non annulation.

L'objectif d'Alamo est de rendre votre location de voiture plus facile. Vous trouverez donc ci dessous les informations sur les garanties incluses dans votre forfait ainsi que sur les autres options disponibles.

Alamo Rent A car ne remboursera pas les jours non utilisés si la location est commencée, ni en cas de non-collection du véhicule sans annulation de la réservation

Poland

Additional Driver Policy

Additional driver charge is Euro 2.80 + tax per day

Age Requirements

Minimum rental age is 21 years for car groups ECMN (Economy), ECMR (Ecomony) and CCMR (Compact), 25 years for groups CWMR (Compact Wagon-Estate), IDMR (Intermediate), ICAR (Intermediate) and 27 years for car group SVMR (Standard PAx Van) and PDAR (Premium). The upper age limit is 80 years. A young drivers surcharge applies as follows: 21 - 22 years = 5 EUR + tax per day. 23 - 24 years = 4 EUR + tax per day.

Cross Border Policy

Cars are NOT permitted to be driven into: Albania, Belarus, Bosnia-Herzegovina, Croatia, Estonia, Greece, Latvia, Lithuania, Macedonia, Turkey, Romania, Serbia & Montenegro, Bulgaria, Ukraine, Russia. Green Card insurance is included with normal insurance and no longer required to be purchased separately for EU contries as well as Switzerland, Norway and Iceland , Faroe Islands, Monaco, San Marino, Gibraltar, Liechtenstein . A kilometer limitation is also applied for travel outside Poland of 220 kilometers per day. Each additional km will be charged as follows: ECMN I(Economy) = EUR 0.20 + tax, ECMR (Economy)= 0.20 + tax, CCMR (Compact)= 0.25 + tax, CWMR (Compact Wagon-Estate)= 0,30 + tax, IDMR (Intermediate)= 0.35 + tax, ICAR (Intermediate) =0,35 + tax, SVMR (Standard Pax Van)= 0,95 + tax, paid locally. Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

Free of charge to hotels in cities and towns with National locations. Car delivery/collection to/from other cities within Poland 0.62 Euro inc tax per 1 km.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1168.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Full license that has been valid for a minimum of one year. Non - European customers require a valid International license. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

There is a charge of Euro 50.00 + tax for Domestic one way rentals. There is a minimum rental length of three days for all domestic one ways. International - Please consult the International One Way program (IOWP)

Out of Hours Policy

On request - there is a charge of Euro 21.00 + tax for pick-up or drop-off between 22:00 & 07:00 Hours in Warsaw, 17:00 & 09:00 in Gdansk and all other locations.

Payment Policy

All major Credit cards are accepted. Deposits will be held on a customers credit card as follows: 1. NWE - 320.00 EUR + tax (for car groups ECMN-ECMR(Economy)), 550.00 EUR + tax (for car group CCMR(Compact)), 650.00 EUR + tax (for car groups IDMR(Intermediate)-CWMR(Compact Wagon-Estate)-ICAR(Intermediate)) or 950,00 EUR + tax (for car group SVMR(Standard Pax Van)). 2. Fuel deposit ( 1,64 EUR per litre) 74 EUR - 107 EUR exc 23% VAT. Fuel prices are subject to change at any time.

Refuelling Policy

All vehicles are supplied with a full tank and the renter must pay for the missing fuel at the end of the rental. It is the renter's responsibility to refuel with the correct fuel type. Refuelling charge is EUR 1.64 per litre + VAT. Fuel prices are subject to change at any time.

Roadside Assistance

Emergency telephone numbers in case of accident or breakdown:- Call the nearest Alamo/National location. If out of hours, call using the locations mobile numbers. These numbers will be supplied at the point of rental.

Special Equipment

Child/Infant seat CSI = Euro 2.80 + tax per day & Euro 28 + tax per rental. Child seat is suitable for up to 11years and are available on-Freesale. Winter Tyres are available free of charge outside the dates for the Winter Fee (see Surcharges). GPS is available on freesale at all locations and for all cars at a cost of EUR 7.00 + tax per day (max charge or EUR 70.00 + tax per rental) - Deposit of EUR 200.00 + tax is required - 24 hours notice required and its not available for one ways. This country does not provide reflective jackets and is not required by law to do so.

Surcharges

Winter Fee = EURO 4.5 per day + tax and this applies from 15th November till 15th March inclusive (includes winter tyres). Airport Fee = Warsaw 7.5% + tax and Krakow 5% + tax.

Tax

23% For more information about driving abroad, visit: www.nationaldrivesafe.com