Annulations

Alamo Rent A Car n'applique pas de frais d'annulation si c'elle ci est faite dans les 7 jours au plus avant la date de départ. Dans le cas où l'annulation est faite après ces délais, les frais suivant s'appliquent.
Dans le cas où l'annulation de votre réservation est faite moins de 7 jours avant la date de départ, Alamo débitera votre compte du montant total de la réservation ou jusqu'à un plafond maximum de €30.00.
Dans le cas où l'annulation de votre réservation est faite moins de 24 heures avant la date de départ, Alamo débitera votre compte du montant total de la réservation ou jusqu'à un plafond maximum de €70.00.
Pour toute annulation, votre carte de crédit ou débit sera remboursée moins les frais d 'annulation.

Réservations non annulées avant la prise en charge du véhicule

En cas de non prise du véhicule à la date réservée, sans annulation préalable de la réservation, Alamo Rent A Car se réserve le droit d'imposer des frais de Non annulation d'un montant total de la réservation jusqu'à un plafond maximum de €70. Dans le cas d'une Non annulation, votre carte de crédit ou débit sera remboursée sur votre demande moins les frais de Non annulation.

L'objectif d'Alamo est de rendre votre location de voiture plus facile. Vous trouverez donc ci dessous les informations sur les garanties incluses dans votre forfait ainsi que sur les autres options disponibles.

Alamo Rent A car ne remboursera pas les jours non utilisés si la location est commencée, ni en cas de non-collection du véhicule sans annulation de la réservation

Chile

Additional Driver Policy

Additional drivers - No maximum per rental - at USD 5.00 plus tax per day per driver. Minimum driving age is 21 years.

Age Requirements

Minimum rental age is 21 and the maximum age is 75 years. Drivers under the age of 25 will be charged 20.00 USD per day.

Cross Border Policy

Unrestricted driving within Chile. Driving into Argentina is permitted. Off Road Driving is not allowed. A special permit is required in order to cross the border into Argentina. The rental location must have a customer's signed rental agreement in order to request the permit. The permit is issued by the Chilean Government 24 hours after receiving the signed agreement. The permit can only be requested Monday through Friday, 9:00am to 6:00pm. The permit cost is $200 USD. The permit is only valid for 30 days from issue date. In addition to the permit, the Argentinean government requires renters to purchase liability insurance at a cost of approximately $100.00 USD. Alamo charges this at counter and the payment is made to the insurance company. Alamo is not responsible for any increase in cost of this liability insurance. We strongly recommend customers/renters contact the Argentinean government prior to crossing the border for complete and updated information. Customers may contact Mapfre, an insurance company based in Chile, at (56) 2-694-7000. Crossing into other countries is not permitted.

Delivery / Collection

Delivery & Collection is available within the originating rental city at a charge of $10.00 USD.  During after normal operating hours, the pick-up and drop-off charge is $20.00 USD

Insurance Excess

Collision Damage Waiver limits the customer's financial responsibility for loss or damage of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.

License Requirements

Full and Valid Driver's License from country of origin. Chilean residents must have an A1 type driver's license when renting the FVMR similar to a Kia Besta. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

All one way rentals must be booked in advance and are subject to availability.  One way charges apply, payable at time of rental.  Refer to One Way drop chart

Out of Hours Policy

N/A

Payment Policy

Passport and Major credit card required. Credit cards accepted are American Express, Diners Club, MasterCard, Visa. Voucher accepted:  MCO's no. OTTO's yes.  Must have pre-approved credit.Cash is accepted with $1,000 USD security deposit.A $1000 authorization will be placed on credit card upon rental of vehicle.  This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Customer must return vehicle with the same amount given upon pick-up. If vehicle is not returned with the same amount of fuel a surcharge of 30% will apply.

Roadside Assistance

24 hour service: Call nearest Alamo location within Chile or 2-655-5200. In the case of an accident or theft, customer must contact rental location immediately to report accident/theft and complete a police report at time of accident/theft or within 8 hours of accident/theft.

Special Equipment

Child Seats: $6.00 USD per day - For children ages 8mths to 8 years old weighing 6-36 kilos. Chilean law requires a child under 7 years old be in child seat (no other requirement). Infant seats or booster seats are not available. GPS available in Santiago at $11.99 USD per day and $71.95 per week. There is a replacement fee of $350.00 USD if the GPS is not returned or damaged. Ski Rack: $7 USD per day available on requestLuggage Rack: $7 USD per day available on requestSnow Chains: $4 USD per day available on request

Surcharges

5% Airport Concession Recovery Fee in Santiago$5.00/day Electronic Toll fee/Highway Fee in Santiago. Contracted rates may include the Electronic Toll Fee/Highway Fee and/or Airport concession fee. (Refer to the rate sheet.)

Tax

19% VAT